Kern Family Health Care Uses AI Outreach to Reduce Medi-Cal Renewal Churn

Kern Family Health Care deployed Careforce AI technology to conduct outreach to thousands of Medi-Cal enrollees at risk of losing coverage during renewals. The AI-powered system identified members who had not completed renewal paperwork and facilitated completion of the process. The initiative helped the health plan reduce disenrollment during California's post-pandemic redetermination period. This represents an operational approach to addressing procedural disenrollment that other Medicaid MCOs may consider as states continue eligibility redeterminations.

Managed Care